Purchase warranties

Mania Online, S.L. puts at your disposal a compilation of possible doubts that you can find at the moment of making a purchase, in addition our Customer Service, will be happy to assist you through the following link: Customer Service Form and we will answer you as soon as possible, however before making a query, check the frequently asked questions, as you may find here the solution to your doubts.

for what reasons can I return or exchange an item?

In the event that you are not satisfied with any of the items purchased, you can return the item and get a refund of the price of the item within 30 calendar days from the date of the purchase invoice, provided that the item is in our warehouse in that period.

Our return policy is very flexible and we have no objection to receive returned items for a refund or exchange, without any explanation, we only ask that the items must be returned within 30 calendar days of purchase, must be returned in its original box / packaging, can not have been used and must be accompanied by the purchase invoice and an email from us where we authorize you to make this shipment.

Mania Online, S.L. reserves the right NOT to accept any exchange and/or return in the case that the requirements of our Terms and Conditions are not met.

is there any item that I cannot return?

You can return everything! As long as you meet all the requirements of our Terms and Conditions

can I know that my return has been received?

Usually the packages arrive at our warehouse within a few days, once received we will send you an email informing you of receipt and verification of the goods and proceed to refund within a maximum of 30 calendar days from receipt.

how will I receive my refund?

Once we receive the returned item we will proceed to check the condition of the item and if everything is in accordance we will proceed to refund the amount paid by the same method of payment that you made. If you chose to pay by Cash on Delivery, we will need you to inform us in writing of a bank account number in your name to make the bank transfer.

what happens if I have received the wrong item?

Occasionally we can make a mistake in the preparation of the order and therefore we apologize in these cases Mania Online, S.L. we take care of the collection of the wrong item and sending the correct one without any additional cost to you.

what happens if I have received a defective item?

Mania Online, S.L. makes every effort to check the items we sell so that they arrive in perfect condition, however if you detect any malfunction or damage contact us immediately within the deadlines, to proceed to rectify the incident as soon as possible.

how should I send the item I want to return?

The returned item must be in the same condition in which it was delivered, keeping in perfect condition the original packaging and labeling. The shipment must be made using the same box or protective bag in which you received it for the protection of the item. Please use an appropriate plastic bag as packaging to protect it from humidity or dirt. Make sure that the package has been properly closed and can not deteriorate in transit.
In the shipment you must include a copy of the invoice and warranty certificate (if any) inside the package, where the returned items and the reason for return are marked.
Once we receive the goods we will reply as soon as possible with the fastest possible resolution. We will not be able to accept returns that are not properly protected.

how long will it take for my return to arrive?

They usually arrive in about 10 working days to our warehouse. Once we have received the goods we will inform you of receipt and check the correct condition of the item.