That's how easy it is to place an order at MANIA ONLINE

Mania Online, S.L. puts at your disposal a compilation of possible doubts that you can find at the moment of making a purchase, in addition our Customer Service, will be happy to assist you through the following link: Customer Service Form and we will answer you as soon as possible, however before making a query, check the frequently asked questions, as you may find here the solution to your doubts.

AT THE TIME OF ORDERING

is it safe to place an order at www.aventuramania.com or www.telescopiomania.com?

All purchases you make on our website are 100% secure. Mania Online, S.L. dedicates the maximum attention in systems of security in the payment through Internet. All bank details you provide us are protected and encrypted by the most advanced technology on the market, ensuring total privacy in the purchases you make.

Your bank details will be sent to our server in encrypted form through the SSL (Secure Socket Layer) protocol and will be transmitted in a totally secure environment to our bank. Mania Online, S.L. does not register these data at any time.

If you make the payment through our system Secured by Visa or Mastercard Secure our system will ask you at the time of purchase some secret codes that only you know, these codes are provided by your bank, to ensure that the identity of the person making the purchase is yourself.

If you have any questions about the security of online payment, please contact our customer service form Customer Service. Our customer service will be happy to help you.

How to find a product

One of our main obsessions is to facilitate the navigation on our website and we offer you different ways to find a product:

• Through the interactive search engine you can enter all those words that identify what product you are looking for, the search engine will suggest you the products that assimilate to the search, clicking on the desired product you can visualize the detail of it.
  
• By selecting the brand you are interested in, the system will display the different categories containing products and by selecting the category you will be able to locate all the products included in the brand.

Place an order

Once you have selected the item you are interested in, click on the "buy" button of the item to add it to the shopping cart. Once you are on the shopping cart page, you will see a list of the items you have added. You can make any changes you wish at any time, such as changing the quantity of an item, or removing an item from the shopping cart. If you wish to continue shopping, click on the "continue shopping" button.

Once you have finished selecting the items you are interested in, you can click on "Finish the order" and then select the mode of transport you are interested in, at this point you will be able to see the total cost of the order.

If you are a new customer, you must fill in the Personal Data Form that appears in the purchase process with your name, surname, e-mail address, address, city, postal code, province and a contact telephone number. The country is automatically detected by our IP address locator service to avoid possible errors in the selection of the country of shipment of the order. Please make sure that the shipping country is correct.

can I see which items I have selected?

To view the contents of your shopping cart, click on the "view my cart" button at the top-right of the screen. You can easily change the quantity of items, add new items or delete a particular item by clicking on the "delete" button.

can I change the selected items?

To add a new item to your shopping cart, enter the quantity you want and then click on the "buy" button. If you wish to change the quantity of any item in the shopping cart, change the number in the "quantity" box. You will see the price of the item change proportionally. You can also remove any selected item by clicking the "Remove" button

can I continue shopping on an existing order?

The shopping cart reminds you of the items you have chosen. You can search for any other item without losing the items in the shopping cart. When you have finished shopping, click on the "checkout" button.

can I remove items from the shopping cart?

If you select the "view my basket" button located on the top-right of the screen, it will allow you to view all the items you have chosen and the quantities selected for each item. Once you have identified the item you wish to remove, click on the "remove" button located on the left side of the item description and you will see it disappear from the list.

can I change the quantity of an item in my shopping cart?

If you select the "view my cart" button located on the top-right of the screen, it will allow you to view all the items you have selected and the quantities. To change the quantity of a particular item, change the quantity shown in the "quantity" box and choose the quantity you want. Once you have made the change, the total price of the order will be updated.

can I check that the order has been placed correctly?

Once the purchase process is completed, an order confirmation will appear on the screen with all the details of the purchase that you have provided us, keep this confirmation as proof.

You will also receive an order confirmation by email which will be the proof that we have received your order (Please make sure you have entered your email address correctly so we can send you the order confirmation).

can you deliver to an address other than the billing address?

Yes, you only have to select the desired address at the time of placing the order with the exception that we can only change the shipping information if the order has not left our warehouse. In these cases please send us an email or call our Customer Service to change your details as soon as possible.

do you need my email address to place an order?

When you make a purchase on our website for the first time an email address is required. This way we can send you the order confirmation and keep you informed about the shipment or any incidence in the purchase.

We will also send you by email the news and offers, as well as payment confirmations or any question related to the order.

can I know if an item is in stock?

All items on our website are in stock. If not, the estimated availability will be informed on the item's card of how long it will take for the item to arrive at our warehouses.

will I receive an order confirmation?

Of course you will receive an order confirmation email once you have finished the purchase process

will I be notified when my order has been shipped?

once your order has been shipped by our logistics department a shipping confirmation email will be sent to the email address you provided.