Delivery methods

Mania Online, S.L. puts at your disposal a compilation of possible doubts that you can find at the moment of making a purchase, in addition our Customer Service, will be happy to assist you through the following link: Customer Service Form and we will answer you as soon as possible, however before making a query, check the most frequently asked questions, as you may find here the solution to your doubts.

SHIPMENT OF MY ORDER

When will you ship my order?

Once we have received the confirmation of payment in any of the valid means on our website and made the appropriate security checks, we will proceed to ship your order according to the chosen method.

You can consult in our section of Forms of Payment, the different modalities accepted.

If any of the items you have chosen cannot be shipped for any reason and we have received your payment, we will offer you a similar alternative or we will refund the amount of the unavailable item.

Can I change my shipping information after I have placed my order?

Changes to the delivery address can be made before the order is shipped, in case the order has already been shipped it will be impossible to change it.

What happens if there is no one at the delivery address?

If you are not at home when your package arrives, the courier will leave a notice for you to contact him to arrange another delivery time or to pick up the order at the courier office closest to your home.

Can I check the status of my order?

Once the order has been prepared for shipment and has left our warehouse we will send you an email informing you of the departure of the package, we will include a link to the courier service. From there you will be able to track the shipment.

You will also be able to access "My account" and access the "Track my order" section.

When will I receive my order?

All the shipments we make are made by URGENT courier companies being the usual delivery time between 1 and 3 working days after confirmation of payment. When the order is placed, you can select the shipping method where the specific delivery time is indicated.

If payment is made before 13:00h, we will be able to process the order on the same day with the possibility of receiving it the next working day.

To which countries do you ship?

We ship to Spain and Europe. If you have any questions about whether we ship to your location, please contact us.

How can I locate my order?

At any time, you can view the shipping process by clicking on the "order tracking" button at the top right of your screen.

If within 10 working days or more after payment you have not received your order, please contact us as there is probably an incident in the shipment (please provide us with your name, email, order number and telephone number) and we will resolve the incident as soon as possible.

If you have any questions about the status of your order, please contact our Customer Service using the following link: Customer Service Form. Our Customer Service will be happy to help you.

What is the delivery time for my order?

Once the items are ready to be shipped, we will send you an email to inform you that the order has been shipped and we will include a link to the courier service so you can track the shipping status of the package.

The order will be delivered within 3 to 5 working days, depending on the country of shipment and shipping method. Occasionally, there may be delays due to reasons beyond our control.

Except for the week of August 10-16, 2020, as we will be closed during this period and will process the shipment upon our return.

How can I know the shipping cost?

Shipping costs will be added to the amount of the selected items. Shipping costs will be calculated according to the destination country where the package is to be shipped and the physical weight or volume of the package. In many cases, shipping costs are not greatly increased when adding more than one item to the shopping cart. The applicable price range is between 5,99€ and 60€ and shipments to the peninsula (Spain)

How will my package be shipped?

Before finalizing the order you will be able to select several options that we recommend:

Deliveries in Spain MRW land transport with a guaranteed delivery time in 24 working hours from Monday to Friday from the departure of our warehouses.

For the European Union you can choose from the following options:

DHL AIR Express Air FreightGuaranteed delivery in 2 working days from Monday to Friday from the departure from our warehouse.

DPD - SEUR - CALBERSON - BARTOLINI Inland transportationGuaranteed delivery between 2 and 4 working days from Monday to Friday from the departure of our warehouses.

DHL AIR WORLDWIDE EXPRESS Air TransportGuaranteed delivery between 1 and 3 working days from Monday to Friday from the departure from our warehouse.

Any shipping method selected cannot be changed.

What happens if I am not at home when my package arrives?

In case you are not at the delivery address indicated our carrier will repeat the delivery up to two times, they will leave a notice to coordinate the delivery, the courier can not leave the package to someone else in your care or in a safe place, in the event that no one can receive the package at the address indicated, please tell us the work address or that of a friend / family member.

What happens when my order is undeliverable?

It is possible that we have the package returned to our warehouse, in this case, we will contact you to know if you wish to receive it at another address or proceed with the return.

For what reasons can my package be returned?

There are several common reasons:

The address is incorrect.

No one has been able to pick up the package during the 1 week period.

The package has been rejected by the customer.

Can the delivery address be different from the billing address?

It is possible to send a package to an address other than the billing address. However, for shipments outside the EU and for customs formalities, the order must be placed with the same name, same address of the recipient and the currency of the destination country.

All data required during the purchase process must be filled in with the recipient's data.

Is it possible to cancel an order once it has been shipped?

Once the order has been shipped there is no possibility to cancel it, our transport companies pick up the goods every day at 14:00h (Spanish time). If you want to cancel an order before it has been shipped we will refund the money including shipping costs.

We ask you to contact us the same day you place the order, in case you wish to cancel the order.

Do you ship to P.O. Boxes, Military areas and hotels?

We regret that we are unable to ship to this type of facility as our carrier only accepts a physical address and a telephone number to contact the recipient. A signature will be required at the time of delivery.

What happens if there is an item in my order that is not in stock?

At the time of placing the order, in the product sheet, we indicate whether the item is available for immediate shipment or if it has an approximate date of availability. Once all the available products are in our warehouse we will send the complete order.